Terms of Service
Effective Date: April 15, 2025
Welcome to GuruPool Online Limited (“GuruPool”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our mobile and web-based games and services, including Poolverse, 8 Ball Crash, Snookerverse, Caromverse, and all related features (collectively, the “Service”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use our platform.
1. Eligibility
You must be at least 13 years old (or the minimum age required in your jurisdiction) to use GuruPool. By using the Service, you confirm that you meet this age requirement and have the legal capacity to enter into this agreement.
2. Account Registration
You may need to register for an account to access certain features. When registering:
Provide accurate and current information.
Keep your login credentials secure.
You are responsible for all activity under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
3. User Conduct
You agree to:
Play fairly and respectfully with others.
Not engage in cheating, hacking, or exploiting bugs.
Avoid offensive language, harassment, or abusive behavior.
Refrain from using bots or unauthorized third-party tools.
Violations may result in warnings, suspension, or permanent bans.
4. In-Game Purchases & Coins
GuruPool offers virtual coins and in-game items for purchase or reward. These are:
Non-refundable and non-transferable
For entertainment purposes only
Do not represent real-world money unless redeemed under official payout schemes explicitly defined by us
We reserve the right to change pricing, rewards, and redemption rules at any time.
5. Tournaments & Competitions
By entering a tournament:
You agree to the specific rules set for that competition.
Cheating or match-fixing is strictly prohibited.
Prizes may be withheld or revoked for violations or fraudulent activities.
GuruPool may limit or cancel competitions at its sole discretion.
6. Intellectual Property
All game content, logos, trademarks, UI designs, and related materials are owned by GuruPool Online Limited or its licensors. You may not copy, reproduce, modify, or distribute our content without written permission.
7. Termination
We may suspend or terminate your account if:
You violate these Terms or our Privacy Policy
Your actions harm our platform or community
Required by law or government request
Upon termination, you lose access to your account, coins, and in-game items.
8. Delete Account
To delete your account and personal data:
Email support@gurupool.net with the subject line: Account Deletion Request
Include your username or in-game ID and registered email
Your request will be processed within 7 business days in accordance with our Privacy Policy.
9. Disclaimers & Limitation of Liability
The Service is provided “as is” and “as available”.
We do not guarantee uninterrupted or error-free gameplay.
GuruPool is not liable for indirect, incidental, or consequential damages arising from your use of the platform.
10. Licensing & Compliance
GuruPool operates in compliance with applicable data protection and gaming laws. We actively pursue licensing from relevant regulatory bodies and continuously ensure our services meet jurisdictional standards.
11. Governing Law
These Terms shall be governed by the laws of the Republic of Kenya, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts.
12. Contact Us
For any questions or concerns regarding these Terms:
