Privacy Policy

Effective Date: April 16, 2025

GuruPool Online Limited (“we”, “us”, or “our”) operates the mobile and web-based gaming ecosystem including Poolverse, Snookerverse, and Caromverse. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

a) Personal Information

When you register or interact with our games, we may collect the following information:

• Full Name

• Email address

• Phone number

• Username and profile image

• Payment or wallet details (if applicable)

b) Usage Data

We automatically collect certain data including:

• Game progress and leaderboard rankings

• In-game purchases and rewards

• Session data, crash logs, and diagnostic reports

c) Device Information

We collect technical data from your device such as:

• IP address

• Device type, OS version

• App version and performance logs

2. How We Use Your Information

We use your information to:

• Provide and improve our services

• Process payments, rewards, and redemptions

• Personalize your gaming experience

• Offer customer support

• Monitor analytics and user trends

• Prevent fraud and ensure platform integrity

3. Sharing of Information

We do not sell or rent your personal data. We may share your information with:

• Authorized third-party service providers (e.g., payment processors, analytics tools)

• Law enforcement or regulatory authorities as required by law

• Partners involved in tournaments or prize fulfillment (with your consent)

4. Data Security

We use industry-standard encryption and secure servers to protect your data. Despite these measures, no system is 100% secure, and we cannot guarantee the absolute security of your information.

5. Children’s Privacy

Our services are not intended for users under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from minors.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct or update inaccurate information

• Request deletion of your data (see section below)

• Withdraw consent where applicable

7. Delete Account

If you wish to delete your GuruPool account and associated data, please email us at:

📧 support@gurupool.net
Subject: Account Deletion Request

Include your:

• Username or in-game ID

• Registered email address or phone number

• Reason for deletion (optional)

We will process your request within 7 working days and confirm via email once your data has been permanently deleted, in compliance with Google’s Data Safety Policy.

8. Third-Party Links

Our games may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those platforms.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top and notify users where required.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact:

📧 support@gurupool.net
🌐 www.gurupool.online